Accessibility at Hotel Penzance Collection

Everyone deserves the right to experience the fresh sea air and beautiful sea views of Penzance. We have worked hard at the Hotel Penzance Collection to make your stay as effortless and easy as possible.

While Hotel Penzance Harbour View is a 140 year old building, we hope our accessibilty guide has most of the information required to make your stay with us liberating and relaxing, but if you require any more specific information, please don't hestiate to give us a call with any questions you may have on 01736 363117.

Accessible Rooms

Superb Sea View Double or Twin

Spacious rooms with sublime sea views from St Michael’s Mount to the Lizard Peninsula and front seats for the beautiful morning sunrise. Two of our Superb rooms are located on the ground floor and are accessible rooms. Please email or call the hotel direct to help with booking these rooms.

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Key Accessibility Features

Parking

Designated accessible parking Yes

Designated accessible parking bays are available within 50 metres of the main entrance or an alternative step-free entrance if applicable.

Step-free route with firm surface from car park to entrance Yes

There is a step-free route with a firm surface from the parking to the main entrance or an alternative step-free entrance.

Building entrance

Step-free entrance Yes

There is step-free access at the main entrance or an alternative entrance. This may be via a ramp or lift.

Access to public areas

Step-free access to all or most areas Yes

There is step-free access to all or most areas. This may include access by ramp or lift. As a minimum, there is step-free access to an accessible toilet and at least one food and beverage outlet, where available.

Single-level No

Lift No

Restaurant / dining room / bar

Wheelchair-accessible food and beverage outlet Yes

There is at least one wheelchair-accessible food and beverage outlet on site.

Quieter table Yes

A table located in a quieter area is available, where noise is minimised.

Table service as standard or on request Yes

Table service is available as standard or on request.

Dietary requirements catered for Yes

A selection of food is offered for a range of dietary requirements.

Wheelchair-accessible bedrooms and bathrooms

Wheelchair-accessible bedroom Yes

There is at least one wheelchair-accessible bedroom to accommodate wheelchair users and others with mobility impairments.

Wheelchair-accessible bedroom with an adjoining bedroom No

Wheelchair-accessible bathroom with roll-in shower Yes

There is at least one wheelchair-accessible bathroom with a level floor, including a roll-in shower.

Wheelchair-accessible bathroom - bath only No

Hoist No

Emergency assistance alarm No

Furniture rearranged on request Yes

Furniture can be rearranged on request.

Twin / double bed options in wheelchair-accessible bedroom Yes

Both double and twin bed configurations are available across wheelchair-accessible bedroom(s). Not all configurations may be available in every room.

Electric profiling bed No

Changing Places toilet No

Free-standing shower chair Yes

A free-standing shower chair is available.

Fixed shower seat No

Bedrooms and bathrooms – General

Ground floor bedroom with en-suite bathroom Yes

There is at least one ground floor bedroom with an en-suite bathroom.

Standard bathroom with separate shower unit Yes

There is at least one bathroom for a standard bedroom with a separate shower unit or wetroom, instead of a shower over a bath.

Fridge in bedroom No

Allergy-friendly bedroom Yes

There is a designated bedroom in which measures have been taken to significantly reduce allergens.

General questions

Wheelchair-accessible toilet in public areas No

Emergency evacuation plan for disabled people Yes

Personal or General Emergency Evacuation Plans are in place for disabled customers.

Map / floorplan showing accessibility facilities Yes

A map or floorplan showing accessibility facilities is available.

Enclosed outdoor area Yes

There is an enclosed outdoor area for customer use.

Designated quiet space or room Yes

A designated quiet space or room is available.

Assistive listening system No

Emergency alarm with flashing lights No

Emergency alarm with vibrating pillow pad No

Facilities for assistance dogs Yes

Facilities are available for assistance dogs e.g. water bowls, toilet area, within the grounds of the venue or nearby.

English Braille information No

Virtual tour No

Assistance available 24 hours Yes

There is 24-hour guest assistance available.

Wheelchair / scooter charging point Yes

There is at least one wheelchair / scooter charging point.

Free familiarisation visits Yes

Free familiarisation visits are available. You are welcome to arrange a visit ahead of booking/visiting to familiarise yourself and/or others with the venue at no additional cost.

Sensory equipment No

Wheelchair and/or scooter loan No